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In Interaction Desktop > Options > Configuration > Alerting > My Interaction Ring Sounds you can set the audio file for "All Other Interactions", this will be the audible ring played when an Agent is alerted for a Callback Request.Thanks,
Was a solution ever found for this?
@Tyler Hammer - We have a customer group also interested in adding an audible ring to the alert on a callback. We are using the browser version of Genesys Cloud (formerly Pure Cloud), and would be looking for this to provide the audible alert in the browser client.
I've seen a bit on the community about using custom handlers, but I'm not aware of how/where one might set this up in Genesys Cloud or if this is only possible in PureConnect. (https://community.genesys.com/digestviewer29/viewthread?GroupId=55&MID=69422&CommunityKey=cf214c8f-5206-4010-9b2c-2085cbd65a44&tab=digestviewer#bm97b3e704-34fd-4024-a574-de4efc8b650e)
Is there an easy way to set up this alert ringing for callbacks, similar to a normal phone call?Thanks!-Monica
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