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I don't think there is an all encompassing way to identify abandons in the IVR - that will likely be up to how you want to define an abandon based on what your IVR does.
For example - if your IVR functions to capture a time entry on a jobsite … if the caller enters their authentication information, and choses the option to enter their time - but disconnects before the time is fully entered and validated - that might be identified as an IVR abandon. In that case - I build my IVR to track that a caller entered one specific point in the IVR and also track that the IVR function was completed successfully. The absence of that second data point would showcase the IVR Abandon.
That is a very basic example - but hopefully gets my thought out clearly.
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