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  • 1.  Interaction Connect Add-in view

    Posted 09-10-2019 06:03
    Hello Team,

    Our customer want to integrate and display customer information on interaction Connect interface.

    I found that, we need to use add-in view for that :

    Can you help me to found process or tutorial for how to create and integrate add-in and add Handler to send these information to IConnect.

    Thank you

    I found this link : https://help.genesys.com/developer/cic/docs/connectaddin/tutorial-createcustview.html but how a add the view please.

    Best regards

    NTT France

  • 2.  RE: Interaction Connect Add-in view

    Posted 09-10-2019 09:01
    Hi Salim,

    I think contents in below link would help you to achieve your solution.



    Venkoba Adeshappa
    Philips Electronics North America

  • 3.  RE: Interaction Connect Add-in view

    Posted 09-10-2019 09:10
    Thank you Venkoba,

    I hope, It's for Interaction client .NET, is there the same for Interaction Connect please ?

    Thank you for your help.

    Best regards

    Salim Nouh
    Dimension Data France

  • 4.  RE: Interaction Connect Add-in view

    Posted 09-19-2022 03:21
    Hi Venkoba Adeshppa,

    I want to create a new view in the interaction desktop by poping up a third-party CRM and to pass the genesys parameters to the third-party CRM.

    How to create dll file and everything, there was no sample code or example, please help me with how to do that.

    Manash Kumar
    The Customer Experience Lab