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This parameter determines which editor agents use to format their emails in email interactions. The editor appears as a toolbar of formatting options.
To use the Telerik editor, set this parameter to 1.
To use the MSHTML editor, set this parameter to 2.
To display the CEF (Chromium Embedded Framework) editor, set this parameter to 3 or leave as blank.
For more information on how agents use the editor, see the Interaction Desktop Help in the CIC Documentation Library.
Note:This parameter affects all users of Interaction Desktop. An agent cannot select an editor.In Interaction Desktop, the MSHTML editor is available for only the Email Window. It is not available for the Email Editor view. For more information, see the Interaction Desktop Help.
Important: If you configure the CIC clients to use the MSHTML toolbar, the Email Editor is unavailable. If users had the Email Editor view open, the view is closed after this change. To restore the Email Editor view, you must switch the configuration back to CEF or Telerik mode. Then the user can re-add the view or you can push out a template with the Email Editor view.
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