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  • 1.  Auto-dialing on callbacks when assigned to agent

    Posted 03-29-2021 22:42
    I have attempted this several time. Does anyone have a handler that does this on callback currently and disconnects the call  back one the outbound call is completed/?
    #Handlers

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    Richard Smidt
    Smart Start, Inc
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  • 2.  RE: Auto-dialing on callbacks when assigned to agent

    Posted 03-30-2021 02:25
    Hello Richard,

    You should implement this at client not in handlers.
    I have created an addon that does this job.

    Kind regards,
    Johan

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    JOHAN CANTENS
    Callexcell
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  • 3.  RE: Auto-dialing on callbacks when assigned to agent

    Posted 03-30-2021 09:53

     

    Can you provide me this add to test with

     

     

     

     

     

    Thank You,

     

    Richard Smidt

    IT Network/VoIP Administrator

    Smart Start Inc.

    500 East Dallas Rd

    Grapevine, TX 76051

     

    Direct: 469-735-4689

    Office: 800-880-3394 x2236

    FAX:     469-735-4661

     

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  • 4.  RE: Auto-dialing on callbacks when assigned to agent

    Posted 03-30-2021 10:03

    Would you be willing to provide me this add to test with? If so, Pleas end it to richard.smidt@smartstartinc.com



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    Richard Smidt
    Smart Start, Inc
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  • 5.  RE: Auto-dialing on callbacks when assigned to agent

    Posted 03-30-2021 10:14

    We do this with handlers.  This gist is:

    1. Get the users station
    2. Place call on behalf of users station
    3. manage the agents status by whether or not the callback call connected.


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    AARON LAEL
    State of Utah
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  • 6.  RE: Auto-dialing on callbacks when assigned to agent

    Posted 03-30-2021 10:20
    Can you provide me which handler to do this in or would you be will to provide me the handler you use for this?

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    Richard Smidt
    Smart Start, Inc
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  • 7.  RE: Auto-dialing on callbacks when assigned to agent

    Posted 03-30-2021 12:56
    I can't really provide you a handler for this, but the customization point that I use to trigger this is in ACD post alert interaction.

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    AARON LAEL
    State of Utah
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  • 8.  RE: Auto-dialing on callbacks when assigned to agent

    Posted 03-30-2021 15:37
    So how are you disconnecting the call back when the call completes?

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    Richard Smidt
    Smart Start, Inc
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