A place to ask questions, connect with others, and stay in the know
Desktop Alerts notify you of alerting interactions and other events. The alert dialog box pops up in the bottom right corner of your Windows desktop. Click the alert dialog box to bring your browser window to the top of any open applications. This action also automatically selects the My Interactions view where you can pick up an alerting interaction.
What Version of PureConnect are you running?
I haven't tried it.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.