Maybe have skill based routing that routes to engineers that are skilled?
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Daniel Brewer II
First Investors Financial
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Original Message:
Sent: 03-16-2021 08:16
From: Mike Eaton
Subject: Customer Care needs your feedback! Customer Care is evolving it's IVR and would like your feedback!
Hello,
To provide our customers and partners with the best experience, Genesys is constantly transforming and innovating how we can improve our customer/partner experience. We are looking to transform and improve our Customer Care IVR and would like your feedback through a short survey on how we can provide a better IVR experience. Please provide suggestions at the link below on how we can improve this experience and interaction you have with our Customer Care IVR.
Please take a few minutes to provide your ideas and feedback in our survey below on the Customer Care IVR:
https://forms.office.com/Pages/ResponsePage.aspx?id=nOZceM-Qx02ogurzEtHRXahIS2E5Yb5EgAionmbcXblUN1BOSFo5Q1ZUMzRFRzc0SEwxOFBUMVVGTCQlQCN0PWcu
#ArchitectureandDesign
#ConnectwithaCustomer(NEW)
#Routing(ACD/IVR)
#Unsure/Other
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Mike Eaton
Senior Manager - Customer Care Operations
Genesys
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