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To provide our customers and partners with the best experience, Genesys is constantly transforming and innovating how we can improve our customer/partner experience. We are looking to transform and improve our Customer Care IVR and would like your feedback through a short survey on how we can provide a better IVR experience. Please provide suggestions at the link below on how we can improve this experience and interaction you have with our Customer Care IVR.
Please take a few minutes to provide your ideas and feedback in our survey below on the Customer Care IVR:
#ArchitectureandDesign#ConnectwithaCustomer(NEW)#Routing(ACD/IVR)#Unsure/Other------------------------------Mike EatonSenior Manager - Customer Care OperationsGenesys------------------------------
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.