Hi Mohannad - The Earliest & Latest shift start fields are useful only if you give your agents a dynamic shift that is set by Optimizer. If your staff is given a fixed shift start time that is the same everyday, you would set both the earliest/latest to the same start time and ensure you have the min/max paid hours fields aligned accordingly.
If your center uses agent preferences and/or allows for variable shift start times, you would constrain the times that the agent shift could start with the earliest/latest shift start fields.
Example: Agent starts at 8:00 AM everyday and works an 8 hour shift;
- Earliest Shift Start Time: 8:00 AM
- Latest Shift Start Time: 8:00 AM
- Shift Start Time Increment: 00:00 <-- Not needed in this scenario
- Maximum Shift Start Time Variance: Unchecked <-- Not needed in this scenario
- Latest Shift Stop Time: Unchecked <-- Not needed in this scenario
- Minimum Paid Time: 8:00
- Maximum Paid Time: 8:00
Example: Agent works a dynamic shift that starts between 7:00 AM and 9:00 AM, and is willing/able work between a 6 and 10 hour shift, but cannot work past 5:00 PM;
- Earliest Shift Start Time: 7:00 AM
- Latest Shift Start Time: 9:00 AM
- Shift Start Time Increment: 00:15 (Align start increments possible in your time keeping system, quarter hour in my example)
- Maximum Shift Start Time Variance: Optional (limits start time variation over days of week)
- Latest Shift Stop Time: Checked 5:00 PM
- Minimum Paid Time: 6:00
- Maximum Paid Time: 10:00
Hope this helps...
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Raymond Hicks
Sutter Health
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Original Message:
Sent: 09-05-2021 18:20
From: Mohannad haddad
Subject: Optimizer shifts and activities
Dear community , regards to the shift definition process in optimizer I have failed to understanding the earliest shift start and the other one latest shift start time and I did search on them for many times and I haven't found anything useful , could any one explain it with an example
thanks in advance for any help
#AskMeAnything(AMA)
#WEM/Optimizer
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Mohannad haddad
Fourth Dimension Systems Company
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