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Can an agent send attachment to customer in webchat

  • 1.  Can an agent send attachment to customer in webchat

    Posted 09-07-2019 02:15
    Hi All,
    We have a requirement where an agent chatting should be able to send an attachment to a customer. We have used Pureconnect webchat widget for the chat functionality.
    Regards,
    Harshali
    #Omni-ChannelDesktop/UserInterface

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    Harshali Bhure
    CXP LAB PTE LTD
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  • 2.  RE: Can an agent send attachment to customer in webchat

    Posted 09-12-2019 12:11
    With the standard desktop client, you are able to send an attachment to the customer. Which client are you currently using?

    The other way around requires customizations, since that's not possible out of the box.

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    At 3Fiftynine impossible is just a challenge

    We provide kick-ass products on top of Genesys platforms
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  • 3.  RE: Can an agent send attachment to customer in webchat

    GENESYS
    Posted 09-20-2019 01:07
    Currently the only way to do this would be to insert via the response management library. However 2-way file transfer for chats is currently under development and should be released sometime in the first half of 2020.

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    Andy Kauffman
    Genesys - Employees
    Director of Development - PureConnect Web Applications
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  • 4.  RE: Can an agent send attachment to customer in webchat

    Posted 01-08-2020 03:43
    Hi Andy,
    Please let us know when the chat attachment feature development mentioned above is been taken ahead as our customer is pressing on it. Any rough time estimates...
    Regards,
    Harshali

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    Harshali Bhure
    CXP LAB PTE LTD
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