Hi All,
We have a requirement where an agent chatting should be able to send an attachment to a customer. We have used Pureconnect webchat widget for the chat functionality.
Regards,
Harshali
#Omni-ChannelDesktop/UserInterface

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Harshali Bhure
CXP LAB PTE LTD
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With the standard desktop client, you are able to send an attachment to the customer. Which client are you currently using?

The other way around requires customizations, since that's not possible out of the box.

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Original Message:
Sent: 09-07-2019 02:15
From: Harshali Bhure
Subject: Can an agent send attachment to customer in webchat

Hi All,
We have a requirement where an agent chatting should be able to send an attachment to a customer. We have used Pureconnect webchat widget for the chat functionality.
Regards,
Harshali
#Omni-ChannelDesktop/UserInterface

------------------------------
Harshali Bhure
CXP LAB PTE LTD
------------------------------

Currently the only way to do this would be to insert via the response management library. However 2-way file transfer for chats is currently under development and should be released sometime in the first half of 2020.

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Andy Kauffman
Genesys - Employees
Director of Development - PureConnect Web Applications
------------------------------

Original Message:
Sent: 09-07-2019 02:15
From: Harshali Bhure
Subject: Can an agent send attachment to customer in webchat

Hi All,
We have a requirement where an agent chatting should be able to send an attachment to a customer. We have used Pureconnect webchat widget for the chat functionality.
Regards,
Harshali
#Omni-ChannelDesktop/UserInterface

------------------------------
Harshali Bhure
CXP LAB PTE LTD
------------------------------

Hi Andy,
Please let us know when the chat attachment feature development mentioned above is been taken ahead as our customer is pressing on it. Any rough time estimates...
Regards,
Harshali

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Harshali Bhure
CXP LAB PTE LTD
------------------------------

Original Message:
Sent: 09-20-2019 01:07
From: Andy Kauffman
Subject: Can an agent send attachment to customer in webchat

Currently the only way to do this would be to insert via the response management library. However 2-way file transfer for chats is currently under development and should be released sometime in the first half of 2020.

------------------------------
Andy Kauffman
Genesys - Employees
Director of Development - PureConnect Web Applications

Original Message:
Sent: 09-07-2019 02:15
From: Harshali Bhure
Subject: Can an agent send attachment to customer in webchat

Hi All,
We have a requirement where an agent chatting should be able to send an attachment to a customer. We have used Pureconnect webchat widget for the chat functionality.
Regards,
Harshali
#Omni-ChannelDesktop/UserInterface

------------------------------
Harshali Bhure
CXP LAB PTE LTD
------------------------------