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Unable to receive facebook direct messages

  • 1.  Unable to receive facebook direct messages

    Posted 08-15-2019 10:00
    Hi Team,

    I am not able to receive the direct messages from Facebook. Facebook posts are working fine which indicates there is no problem with configuration. i also find a browser notification on the desktop for the direct messages but noting on the interaction connect.

    I have 2019 R2 system with latest patch.

    Any help would be appreciated.

    Thanks
    #DigitalChannels
    #Routing(ACD/IVR)

    ------------------------------
    Mallesh
    CSI
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