Hi Team,
I am not able to receive the direct messages from Facebook. Facebook posts are working fine which indicates there is no problem with configuration. i also find a browser notification on the desktop for the direct messages but noting on the interaction connect.
I have 2019 R2 system with latest patch.
Any help would be appreciated.
Thanks
#DigitalChannels#Routing(ACD/IVR)------------------------------
Mallesh
CSI
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