PureConnect

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Assigned chat notification for Agents

  • 1.  Assigned chat notification for Agents

    Posted 03-17-2022 10:41
    When using the PureConnect web client, it possible to have a pop-up or notification of some kind to alert the agent (staff) that they have been assigned a chat?  We have small teams that do multiple tasks, so they are rarely paying attention to their PureConnect.
    #AskMeAnything(AMA)

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    Keith Lillies
    University of Manitoba
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