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  • 1.  Time Variances Between IC and Computer Desktop

    Posted 07-08-2021 16:16
    Over the course of the past year, we've been trying to figure out why, on occasion, the time stamps on a call in IC can vary between 5-10 minutes from what our computer clocks tell us.  Most often, we confirm that it is our PC clocks that are correct.  It's a very intermittent issue, but when it does happen, it seems to get everyone concerned that stats are being affected.  Thus far, we believe this to be a display issue only, given the various testing and data audits that have been performed.

    Are there any other IC client users - prem or cloud - that have either experienced this issue or are experiencing it now?

    Thanks!

    #Omni-ChannelDesktop/UserInterface
    #SystemAdministration
    #Unsure/Other

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    Barry Farrington
    Senior Contact Center IVR & ACD System Administrator
    FedPoint
    fedpointusa.com
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  • 2.  RE: Time Variances Between IC and Computer Desktop

    Posted 07-09-2021 16:50
    Dumb question, but are the clocks on the IC Server and the one on the Database Server also correct / synced to the same NTP source? (I ask about the DB server because IC makes heavy use of Stored Procedures, so I'm not sure if timestamps are sent from IC, or added locally by the SP.)


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