Over the course of the past year, we've been trying to figure out why, on occasion, the time stamps on a call in IC can vary between 5-10 minutes from what our computer clocks tell us. Most often, we confirm that it is our PC clocks that are correct. It's a very intermittent issue, but when it does happen, it seems to get everyone concerned that stats are being affected. Thus far, we believe this to be a display issue only, given the various testing and data audits that have been performed.
Are there any other IC client users - prem or cloud - that have either experienced this issue or are experiencing it now?
Thanks!
#Omni-ChannelDesktop/UserInterface#SystemAdministration#Unsure/Other------------------------------
Barry Farrington
Senior Contact Center IVR & ACD System Administrator
FedPoint
fedpointusa.com
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