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  • 1.  problem in survey for incoming call

    Posted 09-07-2021 05:01

    there is a weird problem   in our call center there is a specific agent he can handle interaction and do everything properly way  but when he closed the call to transfer the customer to the survey

    the survey is not work and the customer get stuck in survey without any voice and on the call log on the ICBM it's shows me also the call at survey

    i have checked the license for this user and i have create a new survey also the same issue so i go to survey logs and i have seen the below errors , kindly find the attached

    could anyone help to determine the root of this problem

    thanks in advance for any help


    Mohannad haddad
    Fourth Dimension Systems Company

  • 2.  RE: problem in survey for incoming call

    Posted 09-15-2021 11:01
    It seems like your not licensed on the station.  I have always licensed the user.  I would check to see how the user is logging into the client (workstation, sip, remote, etc) with their client account, verify their license and permission to the particular survey and go from there.

    Tami Bogatiuk
    National General Management Corp.