I've built an agentless dialer campaign that will route through outbound attendant and either transfer to a workgroup or peform an external transfer. If either of those two scenarios occur, the call event log will contain all logging steps it traveled through in attendant, letting us see what occurred on the call.
If the call is not either transferred to an agent or externally transferred, the call event log remains blank! Even after transferring through Attendant nodes that have logging enabled, the call event log simply remains blank, showing nothing.
Has anyone ever experienced this?
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Lewis Brown
WellCare Health Plans
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