Amr,
I wold look at the SIP engine log (turned up to notes) to look at the invites into your CIC system to first verify the name and number are coming across. If they are then as Egill suggests you may need to adjust the identity in settings.
Thanks,
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Mark Tatera
ConvergeOne
Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk. If my comment helped you or solved your problem please consider marking my comment as best answer.
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Original Message:
Sent: 11-07-2019 15:38
From: Egill Palsson
Subject: customer number is always 5060
Hi,
I would first check the Line config for "SIP Line Configuration" and "Line In" you should have three possibilities there. Try switching between them and see what happens.
Also check if there are any numbers defined under "Phone Numbers" and the "DID/DNIS" tab. Other then that I could only think of this happening on the SBC, that is if you have one.
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Egill Palsson
Advania AB
Original Message:
Sent: 10-22-2019 10:19
From: Amr Khalil
Subject: customer number is always 5060
Dear Paul Simpson,
the external lines connected directly to IC and all agent logged in via avaia remote station, i tried to edit it from handler to make outbound call show the real mobile number of customer but 5060 is the only name and address that appear to me
thanks
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Amr Khalil
IST Integration Services And Technologies Co.
Original Message:
Sent: 09-10-2019 08:29
From: Paul Simpson
Subject: customer number is always 5060
Hi Amr,
Are the external lines also connected through the Avaia system, or directly to IC?
This looks to me like something is screwing around with the SIP ID's and removing part of the string. 5060 is the port that SIP uses, so....
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Paul Simpson
Senior Technical Instructor
Original Message:
Sent: 09-09-2019 12:48
From: Amr Khalil
Subject: customer number is always 5060
hello everyone, I have agents connected on interaction connect via remote station thats connected to avaia system but every time call come to the interaction connect the caller id is 5060 not the real caller id what should I do to make caller id (customer number) appear not the 5060
thanks
#SIP/VolP
#Telephony
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Amr Khalil
IST Integration Services And Technologies Co.
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