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customer number is always 5060

  • 1.  customer number is always 5060

    Posted 11 days ago
    hello everyone, I have agents connected on interaction connect via remote station thats connected to avaia system but every time call come to the interaction connect the caller id is 5060 not the real caller id what should I do to make caller id (customer number) appear not the 5060


    Amr Khalil
    IST Integration Services And Technologies Co.

  • 2.  RE: customer number is always 5060

    Posted 11 days ago
    Hi Amr,

    Are the external lines also connected through the Avaia system, or directly to IC?

    This looks to me like something is screwing around with the SIP ID's and removing part of the string. 5060 is the port that SIP uses, so....

    Paul Simpson
    Senior Technical Instructor