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  • 1.  ACD as Default Scheduling Code

    Posted 08-28-2019 13:34
    ​Is there a way to treat something other than ACD as the default code when a beginning a schedule (for example: non-acd)? #optimizer​
    #AskMeAnything(AMA)

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    Chris Cover
    Workplace Safety & Insurance Board
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  • 2.  RE: ACD as Default Scheduling Code

    GENESYS
    Posted 08-28-2019 13:41
    Nope, there is no way to configure the default activity code to be anything other than ACD

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    Daniel Rickwalder
    Genesys
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    Original Message


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