On previous versions (like 4.0) I've seen this behavior pop up when a user is created without the display name field in personal info being filled out at the time of the account creation. Basically, I could use date/workgroup parameters to pull back a user, but I couldn't pull them up by their name in Recorder, even after updating the name.
A switchover did end up sorting this out in that situation. Again, this was 6 years ago.
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AARON LAEL
State of Utah
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Original Message:
Sent: 10-29-2021 10:27
From: Andrew Wooster
Subject: ICBM->Interaction Recorder Search by User Name Issue
I've looked at the Personal Info and everything is correct for these agents. Tried adjusting the MaxDirectoryStatusWatches to 1000 and still no luck, this was set to 500 and we currently have 350 agents setup. I will try a server reboot tonight after we close to see if that helps any.
Thanks,
Andrew
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Andrew Wooster
Genesco Inc.
Original Message:
Sent: 10-29-2021 03:23
From: Guchan Erzorlu
Subject: ICBM->Interaction Recorder Search by User Name Issue
Hi Andrew,
MaxDirectoryStatusWatches = 1000
Can you try and let me know?
Best,
Guchan
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Guchan Erzorlu
Call Center Resources Dan. A.S
Original Message:
Sent: 10-28-2021 16:30
From: Andrew Wooster
Subject: ICBM->Interaction Recorder Search by User Name Issue
We just noticed starting a few weeks ago that some of our new hire agents are not showing in the User Name field when doing a recording search in ICBM-> Interaction Recorder. I have a ticket open with support on the issue but I was wondering if anyone knows if there is a server parameter or anything else that would be limiting the number of agents that can be shown in this list? I am able to do a recording search by workgroup and I can filter this and see the agents are being assigned to the calls, we just can't do a User Name search on the agents.
Thanks,
Andrew
#Reporting/Analytics
#SystemAdministration
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Andrew Wooster
Genesco Inc.
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