I don't think you will find anything.
I think you would need to use Interaction Survey, Maybe you could find some way to trip it but I think its Hidden for use of surveys.
So you could have then have the survey send what ever you want like a link to an online survey or what ever else I believe.
Otherwise maybe some custom button that is like a custom hang up that calls your icelib logic then disconnects the chat.
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ryan hedlund
Stericycle
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Original Message:
Sent: 06-09-2021 15:30
From: Joe Parker
Subject: Pre-disconnect detection
Hello.
My goal is using ICELib, to detect a chat interaction is disconnecting, or complete, but while I still have the opportunity to send text/url to that chat. I've tried listening to Queue.InteractionChanged, and Interaction.AttributesChanged events, but neither seem to be firing in that spot I'm looking for. Is anyone aware of a way to do this?
Thank you,
Joe
#Integrations
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Joe Parker
Midway USA
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