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Pre-disconnect detection

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  • 1.  Pre-disconnect detection

    Posted 06-09-2021 15:30
    Hello.

    My goal is using ICELib, to detect a chat interaction is disconnecting, or complete, but while I still have the opportunity to send text/url to that chat.  I've tried listening to Queue.InteractionChanged, and Interaction.AttributesChanged events, but neither seem to be firing in that spot I'm looking for.  Is anyone aware of a way to do this?

    Thank you,
    Joe
    #Integrations

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    Joe Parker
    Midway USA
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  • 2.  RE: Pre-disconnect detection
    Best Answer

    Posted 06-10-2021 12:10
    I don't think you will find anything.
    I think you would need to use Interaction Survey, Maybe you could find some way to trip it but I think its Hidden for use of surveys.

    So you could have then have the survey send what ever you want like a link to an online survey or what ever else I believe.

    Otherwise maybe some custom button that is like a custom hang up that calls your icelib logic then disconnects the chat.

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    ryan hedlund
    Stericycle
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