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Genesys / SalesForce Integration - transfer caller to Salesforce SMS omnichannel

  • 1.  Genesys / SalesForce Integration - transfer caller to Salesforce SMS omnichannel

    Posted 03-21-2025 17:12

    Good day,

    What is the most efficient way to transfer Genesys caller to the Salesforce OmniChannel SMS channel (to be handled by Salesforce Omni and not Genesys? We are using the Genesys / Salesforce Integration Package.


    #Architect
    #DataActions
    #Integrations
    #WebMessaging

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    Cisco Amaya
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