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Hi Jeff,I have used a very simple Handler to check the schedules and compare them, if there is a holiday etc. You assign the replies to attributes and then send them back to the webpage.You then just use the HTML event initiator in that Handler.You can then call that handler by entering the following in a browser:
http://[yourICserver]:8018/WebHTMLService/doHTMLRequest?event=[Name of initiator you defined in Handler]This is really genius, you can show people the wait time, opening hours and amount of people on hold, amount of agents.....etc :)It is really much simpler than it looks :) (It is on page 34 of the "Web Tools Developer Guide")
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