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💥 PureCloud Community Q&A Show - Episode 13 💥

  • 1.  💥 PureCloud Community Q&A Show - Episode 13 💥

    Posted 11-18-2019 14:48
    Edited by Cole Callahan 12-17-2019 14:37
    Join Community Manager Matt Lawson and Product Managers R.J. and Richard as they discuss pressing questions from Genesys' PureCloud Community. This week's questions include:

    Part 1/2

    WhatsApp Integration (Demo) -
    1:15
    Introduction: Q&A Bounty Board (Part 1/2) - 6:04
    Use of SMS communication within PureCloud -
    7:45
    Hiding or Masking Customers Phone Numbers (Caller IDs) -
    10:24
    Microsoft Edge Chromium and WebRTC -
    13:30
    Route Incoming Calls - Area Code to State Lookup -
    15:30

    Part 2/2

    SalesForce Integration (w/ extended walkthrough) - 0:28
    Introduction: Q&A Bounty Board (Part 2/2) - 20:56
    Option to Sync PureCloud Data to Salesforce? - 21:00




    Part 1/2




    Part 2/2







    #PureCloudQAEpisode

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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