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💥 PureCloud Community Q&A Show - Episode 13 💥

  • 1.  💥 PureCloud Community Q&A Show - Episode 13 💥

    GENESYS
    Posted 26 days ago
    Edited by Cole Callahan 26 days ago
    Join Community Manager Matt Lawson and Product Managers R.J. and Richard as they discuss pressing questions from Genesys' PureCloud Community. This week's questions include:

    Part 1/2

    WhatsApp Integration (Demo) -
    1:15
    Introduction: Q&A Bounty Board (Part 1/2) - 6:04
    Use of SMS communication within PureCloud -
    7:45
    Hiding or Masking Customers Phone Numbers (Caller IDs) -
    10:24
    Microsoft Edge Chromium and WebRTC -
    13:30
    Route Incoming Calls - Area Code to State Lookup -
    15:30

    Part 2/2

    SalesForce Integration (w/ extended walkthrough) - 0:28
    Introduction: Q&A Bounty Board (Part 2/2) - 20:56
    Option to Sync PureCloud Data to Salesforce? - 21:00




    Part 1/2




    Part 2/2







    #PureCloudQAEpisode

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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