Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

Call transcription text data- Download

  • 1.  Call transcription text data- Download

    Posted 29 days ago
    Hi Team,

    I am looking for an option to export voice transcription text.
    any way to achieve this please help,
    #Reporting/Analytics

    ------------------------------
    Raghava PVDS
    Cognizant Technology Solutions India
    ------------------------------


  • 2.  RE: Call transcription text data- Download

    Posted 28 days ago
    You can generate the url to download the transcript using this API
    /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl

    ------------------------------
    HIchem Agrebi
    ------------------------------



  • 3.  RE: Call transcription text data- Download

    GCAP Member
    Posted 4 days ago
    I might be missing something here but...

    There doesn't appear to be an attribute named "communicationid" anywhere in the conversation detail.

    Where can a fella find that?

    ------------------------------
    Dean Thames
    Koch Business Solutions
    ------------------------------



  • 4.  RE: Call transcription text data- Download

    GENESYS
    Posted 4 days ago
    {
       "id":"conversationId",
       "participants": [
          {
             "id":"participantId",
             "calls": [
                "id":"thisIsTheCommunicationId"
             ]
          }
       ]
    }​



    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------



  • 5.  RE: Call transcription text data- Download

    GCAP Member
    Posted 4 days ago
    dangit. i was looking at the conversation details endpoint
    thanks melissa.

    ------------------------------
    Dean Thames
    Koch Business Solutions
    ------------------------------