Hi David,
Has this ever worked?
My first step would be to validate the UDL file, you can do this by expanding the Advance Interaction Dialer section, which is found under Interaction Dialer. Then click on the Database Connection and verify there is a UDL file there. If not, upload the UDL file and try again.
If there is a UDL file listed, i would then run Test and ensure it successful. If it is not there could be a few different reasons for this, from my experiences it is one of the belows:
1 - UDL configuration: make sure the UDL has the correct SQL server, Username and password and the Password is stored and not blank.
2 - ODBC Driver, make sure the ODBC driver referenced in the UDL file is installed to the correct version on ODS, CCS and the local machine you are running IA from.
3 - TLS setting, make sure TLS1.0 is enabled on all servers(ODS,CCS ,and SQL)
If the UDL File is successful, i would move into the I3 Logs and EventLogs to see why its not able to load it.
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Scott Williams
Missouri Higher Education Loan Authority
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Original Message:
Sent: 08-13-2019 12:49
From: David Maged
Subject: Authentication Failed error message after Interaction Administrator Launch
Hi Subhash,
i have faced this error when i am trying to open dialer from interaction administrator " can't load the item ".
Any ideas how to fix this error.
Thanks ,
David
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David Maged
IST Integration Services And Technologies Co.
Original Message:
Sent: 03-29-2018 20:29
From: Subhash Srivastava
Subject: Authentication Failed error message after Interaction Administrator Launch
Hi Khaled,
This error isn't related to security patches, it occurs due as certificates are not assigned properly for IC servers & other connected subsystems.
I have faced similar issue during new installation in my environment & I could fix it by re-configuring certificates.
Please generate certificates again and assign trust them from IA again.
Regards,
Subhash Srivastava
Original Message:
Sent: 10-29-2017 14:16
From: Khaled Elsafty
Subject: Authentication Failed error message after Interaction Administrator Launch
Kindly I need you assistance to identify why the following issue is occurring :
When open interaction administrator , I got the following error "Unable to authenticate and create a session , parts of interaction administrator will not function properly".
Then , IA opens , but when trying to open interaction dialer container to see my campaigns or Scripts , i can't find it and got the following error "Can't Load items".
From old threads I found this issue related to MS Security updates, so I uninstalled the last security updates but the issue still exists.
Please find the attached screenshots for more clarification.
Your urgently advise is highly appreciated.
Best Regards
Khaled Elsafty