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Hi Subhash,i have faced this error when i am trying to open dialer from interaction administrator " can't load the item ".
Any ideas how to fix this error.
I have seen this error often when there is a cert issue between the CCS and the ODS ... it is most likely a cert issue as outlined above but more specifically between your ODS/CSS server.
2 scenderios I have seen this get triggered MS Updates or PureConnect Updates
ALWAYS ALWAYS ALWAYS back up your certs before doing either ... I copy the Certificates and then rename the copy !KnownGoodCerts-DATE before ever doing any upgrading process.
Make sure that your CCS server is communicating. Review it's App viewer log. Fix any cert issues between the two and then you should be golden, sometimes this process also hoses the local app certs so you may have to rename the local copy of the certs (workstation) and let it regen/cache the correct certs
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