Hi Wayne,
I hope you are well.
I would like to introduce myself, my name is Phil Murray and I work in Genesys Customer Care Operations focusing on Knowledge Management.
I have been working with Customer Care on the Support Case you raised against this issue and understand that has now been closed. I can confirm that the KB articles are located on My Support, once logged in you can access Knowledge using the Knowledge tile and then typing your query search (Keywords)
In addition, once you logged into My Support, you can use the link below that will take you straight to that specific article:
What is the CIC Processing Failed folder
I hope this helps and please don't hesitate to contact me should you have any additional questions.
Regards
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Phil Murray
Genesys - Employees
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Original Message:
Sent: 04-23-2021 09:06
From: Wayne Rhodeback
Subject: Where can I find the KB articles now?
I've contacted Support, but they don't understand what I'm asking.
What is the current location of KB articles? Specifically, I'm trying to find https://my.inin.com/products/selfhelp/kb/Lists/KnowledgeBase/DisplayKB.aspx?ID=1542. Of course, the my.inin.com domain no longer exists.
So, where are they now?
#Unsure/Other
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Wayne Rhodeback
Astute, Inc.
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