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I hope you are well.
I would like to introduce myself, my name is Phil Murray and I work in Genesys Customer Care Operations focusing on Knowledge Management.
I have been working with Customer Care on the Support Case you raised against this issue and understand that has now been closed. I can confirm that the KB articles are located on My Support, once logged in you can access Knowledge using the Knowledge tile and then typing your query search (Keywords)
In addition, once you logged into My Support, you can use the link below that will take you straight to that specific article:
What is the CIC Processing Failed folder
I hope this helps and please don't hesitate to contact me should you have any additional questions.
------------------------------Phil MurrayGenesys - Employees------------------------------
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