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unable to pick up incoming calls from workgroup queue

  • 1.  unable to pick up incoming calls from workgroup queue

    NEW MEMBER
    Posted 5 days ago
    Hi Community,

    I have a user which has an intermittent issues picking up calls on Interaction Desktop - see error below.
    She reported that it happens every now and then. user is only using a SIP soft phone and working at home.

    completely newbie to this community so hoping someone will reply on how to fix this issue. thanks in advance

    Interaction Desktop - CIC 2019 R2
    Pure Connect Interaction Administrator -  (19.2.9.10)


    #SIP/VolP
    #SystemAdministration

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    Cris Fiel
    Whitehorse City Council
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  • 2.  RE: unable to pick up incoming calls from workgroup queue

    Top 25 Contributor
    Posted 4 days ago
    This is common with an error due to provisioning. Please double check the audio and network settings under the SIP phone. In our case, many times the WiFi or ethernet adapter is selected rather than VPN.

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    Matthew Raleigh
    Broker Solutions, Inc. DBA New American Funding
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