Workforce Engagement Management

Discussion Thread View

Meet & Greet Quality Assurance and Compliance AMA experts

  • 1.  Meet & Greet Quality Assurance and Compliance AMA experts

    GENESYS
    Posted 10-14-2021 15:03
    As you may know next week October 20 we will be hosting the Quality Assurance and Compliance Ask me Anything event and before we start we what to share with you a little bit about the experts that will be answering your questions.
    The experts
    Jose Ruiz
    Product manager for Quality assurance and compliance, an expert in Speech and text Analytics and Quality management, with more than 8 years of experience leading large-scale deployments of Genesys Workforce Engagement Management solutions. Has support companies to enable Speech and text analytics and guide them with best practices.
    Daniel Ho
    Savvy Product manager with 13 years of experience and proven track record in delivering successful mission-critical enterprise software, an expert in Interaction Recording, customer advocate, and product champion.
    Fay Lopez
    our Innovations Lead expert in leading and managing the sales cycle from initial contact through discovery to onboarding. With 14 years of experience in the Workforce optimization / Workforce Engagement Management field, she knows one or two things that may help improve the usage of your tools and best practices to take the most advantage.

    #InteractionAnalytics
    #QualityManagement
    #InteractionRecording
    #SpeechandTextAnalytics
    #AskMeAnything(AMA)Event

    ------------------------------
    Natalia Abad
    Genesys - Employees
    ------------------------------