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SRS (Screen Recording) and Proxies/Firewalls

Kevin Brown12-03-2019 09:37

Kevin Brown12-03-2019 09:42

  • 1.  SRS (Screen Recording) and Proxies/Firewalls

    Posted 12-02-2019 18:50

    Looking for information on how others have setup SRS when bypassing the Proxies and how you configured your firewalls. We are having troubles getting Genesys to provide the IP Addresses requried to apply to the firewalls to allow outbound traffic direct to the internet for SRS since it will not work behind the proxies.

    If anyone has any other ideas on how this could be done, it would be greatly appreciated.

    SRS version is 8.5.370.63


    #ArchitectureandDesign
    #Unsure/Other

    ------------------------------
    Sean Mahon
    Telstra Corporation Ltd
    ------------------------------


  • 2.  RE: SRS (Screen Recording) and Proxies/Firewalls

    GCAP Member
    Posted 12-03-2019 09:37
    Edited by Kevin Brown 01-17-2020 16:41
    .


  • 3.  RE: SRS (Screen Recording) and Proxies/Firewalls

    GCAP Member
    Posted 12-03-2019 09:42
    Edited by Kevin Brown 01-17-2020 16:41
    .


  • 4.  RE: SRS (Screen Recording) and Proxies/Firewalls

    Posted 12-03-2019 16:33
    Thanks Kevin,
    thankfully we are running in overlay model here and are using handsets from a PBX instead of softphone so the conflict you are experiencing is not happening for us.

    ------------------------------
    Sean Mahon
    Telstra Corporation Ltd
    ------------------------------



  • 5.  RE: SRS (Screen Recording) and Proxies/Firewalls

    GCAP Member
    Posted 12-05-2019 01:27
    Edited by Kevin Brown 01-17-2020 16:42
    .