I'm curious if anyone else's call centers close for a lunch hour?
Right now this isn't supported in Business Hours, so we've had to write some coding into our applications and use two different HOOP tables to achieve a lunchtime closure for our areas that have requested it. It's cumbersome, and I really wish there were some way to write it into one HOOP table in Business Hours. Just wondering if this is an issue unique to us or if others are also encountering it?
#Telephony------------------------------
Bethany Han
Business Application Expert
Blue Cross Blue Shield of NC
------------------------------