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Letter Issues

  • 1.  Letter Issues

    Posted 01-14-2021 09:38
    Edited by John Everman 01-14-2021 11:24
    Good morning team!

    I am in hopes someone in the community can assist us here.  We have a client that just starting this week began experiencing 2 issues with letters.  They are on Latitude 10.9 with the latest ES's.  Any suggestions would be greatly appreciated.

    1. When printing a letter, 2 instances of the same letter are being printed with the 2nd one stating "COPY" in a watermark across it.  How do we stop this 2nd letter from printing?
    2. When they are trying to print letters to a PDF, they are getting the error below.  We have confirmed they haven't changed anything on their letter including logo, etc. to cause the letter image size to become so large all of a sudden.


    #DesktopV10

    ------------------------------
    John Everman
    Guru DNA Technology Consultants
    CEO / Founder
    913-302-9615
    john@gurudna.com
    www.GuruDNA.com
    ------------------------------


  • 2.  RE: Letter Issues

    GENESYS
    Posted 03-25-2021 13:37
    Hi John,
    The answer to
    1. When printing a letter, 2 instances of the same letter are being printed with the 2nd one stating "COPY" in a watermark across it.  How do we stop this 2nd letter from printing?

      Is to uncheck the Copy Customer (or Customer copy) in the Letter Console Settings for the letter in question. 
    Not sure about question # 2.  ​

    ------------------------------
    Pamela Briggs
    Genesys - Employees
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  • 3.  RE: Letter Issues

    Posted 03-25-2021 14:58

    Thanks kindly for the info Pam.  I couldn't remember what caused that to happen.

     

     

    John Everman

    Guru DNA Technology Consultants

    CEO / Founder

    Office (913) 302-9615

     

    "Technology is in our DNA"

     

    www.GuruDNA.com

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