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Pure EngageCloud Integration to Salesforce Lighting

  • 1.  Pure EngageCloud Integration to Salesforce Lighting

    Posted 05-13-2020 13:26
    Edited by Thomas Kondrat 05-13-2020 13:49
    Looking to the group to see if anyone has integrated PureEngageCloud to Salesforce Desktop Lighting.

    We have done this integration but have a few issues/questions related to the integration and successfully being able to get the call record attached to the Salesforce case in Case Activity with any consistency. The process seems to rely on the agent being on certain screens before closing the case and call.  Wondering if anyone has or had a similar issue and how it may have been resolved. 

    Thanks in advance
    #Integrations
    #Telephony

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    Tom Kondrat
    FCA US LLC
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