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Happy Monday Latitude by Genesys Community!
Hope you are doing well today. Wanted to follow up on the email you received July 28th 2020 from PureConnectCCManagementAttention@genesys.com titled "PureConnect Customer Care is joining the acceleration to Cloud!" This is a friendly reminder that our IVR system has been updated to our single Genesys Cloud CX platform effective August 1st 2020.Therefore, when you dial 1-866-396-2599 to get connected to the Latitude By Genesys Support offices. Please enter your IVR pin when asked. Once you've done this and are prompted to say or enter the skill you are calling in for. Please ensure you speak "Collector" as the skill. Currently Collector is not listed in the options. However, is a recognized skill when spoken through the IVR prompt. If you do not have your IVR pin, please let me know as soon as possible and I will resend it to you if you currently have one in the Customer Support Portal.
Here to answer any additional questions should you have them. Thank you and have a great rest of your day! =^)
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.