Hi Daniel,
For two queues you need to specify segmentFilters with predicates and dimension.
"segmentFilters": [
{
"type": "or",
"predicates": [
{
"type": "dimension",
"dimension": "queueId",
"operator": "matches",
"value": "put here queueId1"
},
{
"type": "dimension",
"dimension": "queueId",
"operator": "matches",
"value": "put here queueId2"
}
]
}
------------------------------
Taras Buha
taras@noralogix.comwww.noralogix.com------------------------------
Original Message:
Sent: 05-05-2021 10:31
From: Daniel Mooney
Subject: Is it possible to bulk extract chat transcripts from Genesys Cloud
Hi Taras
Thanks for sharing this.
We have set up the S3 integration & we were able to extract some chat transcripts.
However, we are struggling with the syntax required for the above query, do you have an example by any chance?
Thanks
Daniel
------------------------------
Daniel Mooney
HelloFresh
Original Message:
Sent: 04-30-2021 07:00
From: Taras Buha
Subject: Is it possible to bulk extract chat transcripts from Genesys Cloud
Hi Daniel,
Yes, its possible to specify queue in the conversationQuery and clauses for two queues.
------------------------------
Taras Buha
taras@noralogix.com
www.noralogix.com
Original Message:
Sent: 04-30-2021 06:39
From: Daniel Mooney
Subject: Is it possible to bulk extract chat transcripts from Genesys Cloud
Hi Lucie,
Thanks for sending this through.
Do you know if it's possible to perform the export on a per queue basis? We only need extracts from two of our queues.
Regards,
Daniel
------------------------------
Daniel Mooney
HelloFresh
Original Message:
Sent: 04-29-2021 14:26
From: Lucie DeCristofaro
Subject: Is it possible to bulk extract chat transcripts from Genesys Cloud
Hey there! Check out the bulk recording export here: https://developer.mypurecloud.com/api/tutorials/recordings-bulk-actions/index.html?language=python&step=1
------------------------------
Lucie DeCristofaro
Genesys - Employees
Original Message:
Sent: 04-29-2021 08:48
From: Daniel Mooney
Subject: Is it possible to bulk extract chat transcripts from Genesys Cloud
Good Afternoon,
Our org is required to supply a high volume of chat transcripts to a third party vendor for an integration we are working on.
I'm looking for a way we could bulk extract around 5000 chat conversations.
Currently, you can go into a single interaction & download the contents of the conversation (see attached)
So far, I have not been able to find a bulk option either in the Genesys Cloud UI or an API in Developer Tools
Thanks
Daniel
#PlatformAdministration
#Reporting/Analytics
#Unsure/Other
------------------------------
Daniel Mooney
HelloFresh
------------------------------