In this week's episode Community Manager Matt sits down with Marcela and Michele to discuss the new WFM Features just released to Genesys Cloud (May 2020), WEM Disciplines, and our pal George stops by to answer a pressing question in the community. Have questions for our WEM team? Drop them in the WEM Community! 

Timeline: 

WEM Disciplines with Marcela
New WFM Features with Michele
By George! - Discussing Performance Interaction Filters

Here are some additional links from the WEM Team:

WEM LinkedIn Group:
https://www.linkedin.com/groups/3969272/
Resource Center: Workforce Management Post Migration page: https://help.mypurecloud.com/articles...
Resource Center: About Workforce Management page: https://help.mypurecloud.com/articles...



#PureCloudQAEpisode

------------------------------
Matt Lawson
Genesys - Employees
Manager, Online Communities
------------------------------

Original Message------

In this week's episode Community Manager Matt sits down with Marcela and Michele to discuss new WFM Features coming in May (2020), WEM Disciplines, and our pal George stops by to answer a pressing question in the community.

Timeline: 

WEM Disciplines with Marcela
New WFM Features with Michele
By George! - Discussing Performance Interaction Filters

Here are some additional links from the WEM Team:
WEM LinkedIn Group:
https://www.linkedin.com/groups/3969272/
Resource Center: Workforce Management Post Migration page: https://help.mypurecloud.com/articles...
Resource Center: About Workforce Management page: https://help.mypurecloud.com/articles...

#PureCloudQAEpisode

------------------------------
Matt Lawson
Genesys - Employees
Manager, Online Communities
------------------------------

So much of what I do is based on your work and support, so all thanks go to you George. You da MAN! No...you are! 



------------------------------
Matt Lawson
Genesys - Employees
Manager, Online Communities
------------------------------

Original Message:
Sent: 05-06-2020 09:12
From: George Ganahl
Subject: Genesys Cloud Community Q&A Show - Episode 6 (WEM Special)

You da MAN, Matt!

 

Respectfully,

 

George F. Ganahl

Principal Technology Consultant

 

Tel: +1 317.715.8612

M +1 317.941.0766

george.ganahl@genesys.com

@georgeganahl

 

Original Message------

In this week's episode Community Manager Matt sits down with Marcela and Michele to discuss new WFM Features coming in May (2020), WEM Disciplines, and our pal George stops by to answer a pressing question in the community.

Timeline:

WEM Disciplines with Marcela
New WFM Features with Michele
By George! - Discussing Performance Interaction Filters

Here are some additional links from the WEM Team:
WEM LinkedIn Group:
https://www.linkedin.com/groups/3969272/
Resource Center: Workforce Management Post Migration page: https://help.mypurecloud.com/articles...
Resource Center: About Workforce Management page: https://help.mypurecloud.com/articles...

#PureCloudQAEpisode

------------------------------
Matt Lawson
Genesys - Employees
Manager, Online Communities
------------------------------

Group hug. (Man-hug)

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 05-06-2020 09:27
From: Matt Lawson
Subject: Genesys Cloud Community Q&A Show - Episode 6 (WEM Special)

So much of what I do is based on your work and support, so all thanks go to you George. You da MAN! No...you are!



------------------------------
Matt Lawson
Genesys - Employees
Manager, Online Communities

Original Message:
Sent: 05-06-2020 09:12
From: George Ganahl
Subject: Genesys Cloud Community Q&A Show - Episode 6 (WEM Special)

You da MAN, Matt!

 

Respectfully,

 

George F. Ganahl

Principal Technology Consultant

 

Tel: +1 317.715.8612

M +1 317.941.0766

george.ganahl@genesys.com

@georgeganahl

 

Original Message------

In this week's episode Community Manager Matt sits down with Marcela and Michele to discuss new WFM Features coming in May (2020), WEM Disciplines, and our pal George stops by to answer a pressing question in the community.

Timeline:

WEM Disciplines with Marcela
New WFM Features with Michele
By George! - Discussing Performance Interaction Filters

Here are some additional links from the WEM Team:
WEM LinkedIn Group:
https://www.linkedin.com/groups/3969272/
Resource Center: Workforce Management Post Migration page: https://help.mypurecloud.com/articles...
Resource Center: About Workforce Management page: https://help.mypurecloud.com/articles...

#PureCloudQAEpisode

------------------------------
Matt Lawson
Genesys - Employees
Manager, Online Communities
------------------------------

Insightful and very exciting to watch :)

------------------------------
Dilipkarthik J
Genesys - Employees
------------------------------

Original Message:
Sent: 05-06-2020 09:00
From: Matt Lawson
Subject: Genesys Cloud Community Q&A Show - Episode 6 (WEM Special)

In this week's episode Community Manager Matt sits down with Marcela and Michele to discuss new WFM Features coming to Genesys Cloud in May (2020), WEM Disciplines, and our pal George stops by to answer a pressing question in the community. Have questions for our WEM team? Drop them in the WEM Community!

Timeline:

WEM Disciplines with Marcela
New WFM Features with Michele
By George! - Discussing Performance Interaction Filters

Here are some additional links from the WEM Team:

WEM LinkedIn Group:
https://www.linkedin.com/groups/3969272/
Resource Center: Workforce Management Post Migration page: https://help.mypurecloud.com/articles...
Resource Center: About Workforce Management page: https://help.mypurecloud.com/articles...

#PureCloudQAEpisode

------------------------------
Matt Lawson
Genesys - Employees
Manager, Online Communities
------------------------------