Genesys Cloud CX

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  • 1.  Genesys Cloud Login with MFA (Multi Factor Authentication)

    Posted 10 days ago
    Hi all,

    I am trying to find out the way to configure MFA with Genesys Cloud Login.

    The Resource Center describes about SSO, and it is also mentioned there about MFA, for example with ADFS/Azure AD.
    Does anybody have experience with this?

    At the beginning of this documentation "Add Microsoft ADFS as a single sign-on provider", it is explained:

    Get the certificate for ADFS configuration

    1. In Genesys Cloud, click Admin.
    2. Under Integrations, click Single Sign-on.
    3. Click the ADFS/Azure AD (Premium) tab.
    4. Under Genesys Cloud Signing Certificate, click Download Certificate.

    But I could not find the Certificate to download.


    Am i doing something wrong?

    Can anyone assist me in this matter?

    Thanks in advance!
    Best regards,
    Raj


    #PlatformAdministration
    #Security
    #SystemAdministration

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    Ratnarajah Rajkumar
    SPIE ICS AG
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  • 2.  RE: Genesys Cloud Login with MFA (Multi Factor Authentication)

    Posted 10 days ago
    Have you done the Azure side setup, this is where it generates the cert.  there is a whole load of work, its quite simple to do.  We have recently completed this.  Also it did prompt my MFA using Microsoft authenticator

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    Andy Jackson
    Ten Lifestyle Management Limited
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  • 3.  RE: Genesys Cloud Login with MFA (Multi Factor Authentication)

    Posted 10 days ago

    Hi Andy,

    Thank you for your answer.
    I guess, the Resource Center documentation is old or not correct. https://help.mypurecloud.com/articles/add-microsoft-adfs-single-sign-provider/
    Because it is mentioned in the doc, "Choose the certificate that was saved in step 5 of "Get the certificate for ADFS configuration" and click Open.", i thought we need to have this from Genesys Cloud setup.

    We are planning to do this in January as we have now Freeze for changes (in December).

    Thanks & best regards,
    Raj




    ------------------------------
    Ratnarajah Rajkumar
    SPIE ICS AG
    ------------------------------



  • 4.  RE: Genesys Cloud Login with MFA (Multi Factor Authentication)

    Posted 10 days ago


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  • 5.  RE: Genesys Cloud Login with MFA (Multi Factor Authentication)

    Posted 10 days ago
    Ok, i got it.  I will use the same doc.

    I guess, you have activate the Multi-factor authentication somewhere under the SAML configuration.

    Regards,
    Raj

    ------------------------------
    Ratnarajah Rajkumar
    SPIE ICS AG
    ------------------------------



  • 6.  RE: Genesys Cloud Login with MFA (Multi Factor Authentication)

    Posted 10 days ago
    That will be down to how the AD is setup, its possible to target an AD or azure group with MFA, possibly a URL.  Thats not something I have looked at TBH.  I would let your AD / Security guys get involved with that, As far as Genesys is concerned you dont get involved with the MFA

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    Andy Jackson
    Ten Lifestyle Management Limited
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  • 7.  RE: Genesys Cloud Login with MFA (Multi Factor Authentication)

    Posted 10 days ago

    Ok, I will let this to our AD/Security specialists.

    Thanks a lot for your information, they are really worthful for me.

    Have a great day!





    ------------------------------
    Ratnarajah Rajkumar
    SPIE ICS AG
    ------------------------------