Genesys Engage on-premises (formerly PureEngage)

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HA/Active-Active StatServer clients - PSDK

  • 1.  HA/Active-Active StatServer clients - PSDK

    GCAP Member
    Posted 11 days ago

    Hi all,

    we're using for a long while now the PSDK to get StatServer stats to display it in our own web tools.
    As the StatServer is sending all stats to the client, which registered the stats, we have a single point of failure.

    If this client application now crashes, we have an issue. Is there any good example of making a HA StatServer client or a active/active statserver client possible?

    Regards

    Christian


    #ArchitectureandDesign
    #Integrations
    #Reporting/Analytics

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    Christian Rosenberger
    Technical Lead Contact Center
    Swisscom (Schweiz) AG
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  • 2.  RE: HA/Active-Active StatServer clients - PSDK

    GCAP Member
    Posted 11 days ago
    Added a little architecture diagram:


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    Christian Rosenberger
    Swisscom (Schweiz) AG
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  • 3.  RE: HA/Active-Active StatServer clients - PSDK

    NEW MEMBER
    Posted 8 days ago
    Edited by Tony Morrow 8 days ago
    Its not perfect, but we basically had our webserver make the same stat requests to two independent Stat Servers, so both Stat Servers are actively calculating the stats.

    Thus if we lose a Stat Server, the web server would just use the alternate Stat Server.  Or if the webserver goes down, the Stat Servers should continue calculating the stats.  And as long as an "alternate" webserver requests the same stats, it should continue where the original left off.

    At some point I'll play around with alternatives solutions.

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    Tony Morrow
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