Hi Richard,
many thanks for your reply. Sure, it is possible to select the correct DNC list from the Salesforce side. I'm missing the possibility to select the correct attempt control from the Salesforce side.
If I set up a campaign in Salesforce i add the Leads and Contacts i want to cover within in the campaign. Afterwards this list is synced automatically from Salesforce to Genesys. Now I have the possibility to connect an attempt control list to the contacts list in Genesys (Listmanagement). But from perspective of a Salesforce user it would be better to do this within Salesforce, so that it's not needed additionally log into Genesys Cloud. The creator of Salesforce Campaign does not necessarily has a login for Genesys Cloud.
Kind regards
Jan
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Jan Reichelt
T-Systems International GmbH
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Original Message:
Sent: 08-05-2020 09:22
From: Richard Schott
Subject: Salesforce Outbound Campaign - Sync Attempt Control
I'm not entirely sure what the ask is here. You can certainly select the DNC list as a campaign setting.
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Richard Schott
Genesys - Employees
Original Message:
Sent: 08-04-2020 09:24
From: Jan Reichelt
Subject: Salesforce Outbound Campaign - Sync Attempt Control
Dear all,
i would like to know if there is a possibility to sync attempt control lists to Salesforce Campaign Management?
When I'm creating a campaign in Salesforce, I would like to choose the correct DNC list in the PureCloud Campaign Settings.
It would be good to have it working like is it working for the DNC lists.
Kind regards
Jan Reichelt
#Integrations
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Jan Reichelt
T-Systems International GmbH
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