A place to ask questions, connect with others, and stay in the know
I had a discussion with a Cloud customer about this last year when I put a small group on Cloud. The answer was "can't do it with Cloud like Engage Cloud" so we had to create a second agent account for the supervisors so they could jump in and take calls when necessary. This was my experience, but not necessarily the end answer.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.