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  • 1.  WDE support for Remote Agent non-provisioned DN

    Posted 09-11-2020 12:21
    As per the documentation, it looks like WDE don't support remote agent for Non-provisioned DN and we have to go for WWE (Workspace Web Edition) to support Non-provisioned DN for remote user.

    Is there any new version of WDE or work around for Non-provisioned DN support for remote agent?

    Do we need to purchase new license for WWE, even if we own WDE ?

    Thanks,

    #ArchitectureandDesign
    #Omni-ChannelDesktop/UserInterface

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    Ramkumar
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  • 2.  RE: WDE support for Remote Agent non-provisioned DN

    Posted 09-14-2020 02:30

    Have you looked at the option 'login.voice.prompt-dn-less-phone-number' for the WDE?

    Kind regards

    Holger



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    Holger Schroeder
    T-Systems International GmbH
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  • 3.  RE: WDE support for Remote Agent non-provisioned DN

    Posted 09-14-2020 11:58
    Yeah, per WDE document, its what given but they mentioned to refer SIP documents for more details where WWE is mandatory for DN-less remote agent.

    If you have successfully done it with WDE option , let me know.

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    Ramkumar
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  • 4.  RE: WDE support for Remote Agent non-provisioned DN

    Posted 09-15-2020 02:49
    We have configured a DN on the SIP switch. In the annex of the DN we have configured the WDE Option login.voice.prompt-dn-less-phone-number (value: true) in the section interaction-workspace. Then configure a place for the DN and choose the place in the login window of the WDE. The agent has now the possibility to enter a number where he can be reached from the SIP server. This works fine with the WDE.

    Holger


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    Holger Schroeder
    T-Systems International GmbH
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  • 5.  RE: WDE support for Remote Agent non-provisioned DN

    Posted 09-15-2020 04:33
    Thats great ! Per documentation we need a SIP server version 8.1.102.93 or later , so what is your SIP server & WDE versions , hope we need to setup login.voice.prompt-dn-less-phone-number (value: true) in WDE application object also...

    Thanks,
    Ramkumar R




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    Ramkumar
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