HI there Genesys Community,
I am currently exploring the use of a 3rd party voice AI engine to enhance PureCloud's current IVR. The voice engine will be using MRCP as the protocol to communicate with PureCloud.
Does PureCloud supports MRCP? How does third party voicebots from other vendors do integrates with PureCloud?
Warmest Regards,
Boey
#Integrations#Telephony#Unsure/Other------------------------------
Jin Huey Boey
ITApps Sdn Bhd
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