Genesys Cloud (formerly PureCloud)

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MRCP Integration

  • 1.  MRCP Integration

    Posted 01-14-2020 03:04
    HI there Genesys Community,

    I am currently exploring the use of a 3rd party voice AI engine to enhance PureCloud's current IVR. The voice engine will be using MRCP as the protocol to communicate with PureCloud.

    Does PureCloud supports MRCP? How does third party voicebots from other vendors do integrates with PureCloud?

    Warmest Regards,

    Jin Huey Boey
    ITApps Sdn Bhd

  • 2.  RE: MRCP Integration

    Top 25 Contributor
    Posted 01-14-2020 09:53
    Not at this time.  You can do similar with an SBC and SIPRec.  PureCloud supports Lex for AI input and several TTS engines.  Bring your own bot technology is on the Roadmap, but I doubt it will be MRCP.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect