Does anyone know of a way to change the name of an interaction queue which was created when you create a new Digital Applicaiton within Designer 9.
Currently the interaction queue name shows a long hex value, so when showing them in desktop workbins view, pulse, wfm or GCXI you only see the hex value, not a friendly name like a VQ or AG/VAG would.
example of pulse widget for email interaction queues(note the last 2 interaction queues in this snapshot are created by Genesys within IRD I believe so they have friendly names already. These were not created by the end users or PEC
#DigitalChannels#Implementation#Reporting/Analytics------------------------------
Sean Mahon
Telstra Corporation Ltd
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