Hi, I'm trying to find some information on whether it is possible to unpair an existing edge from its org, and pair it against a new org?
Has anyone done this before? Are there any implications or things to be aware of before doing this?

Thanks,
Marian
#SystemAdministration
#Telephony
#Unsure/Other

------------------------------
Wren Data Ltd.
------------------------------

Hi, We will be doing this next week, will let you know how we go. This one is to unpair from one organization to another for the same customer. Been told that you use the LCD and will ask you 5 times if you are sure about the action of unpairing. looking at the menu options it must come under system. There should be no consequences as it would be like turning off the Edge server, the one we are doing is a backup for SIP trunking only.

------------------------------
Darrell Beard
Pyrios NZ Ltd
------------------------------

Original Message:
Sent: 10-22-2019 10:32
From: Marian OConnell
Subject: Pairing Edge Device against a different Org

Hi, I'm trying to find some information on whether it is possible to unpair an existing edge from its org, and pair it against a new org?
Has anyone done this before? Are there any implications or things to be aware of before doing this?

Thanks,
Marian
#SystemAdministration
#Telephony
#Unsure/Other

------------------------------
Wren Data Ltd.
------------------------------

Thanks Darrell, be great to know how it goes for ye and if it is pretty straight forward.

------------------------------
Marian OConnell
Wren Data Ltd.
------------------------------

Original Message:
Sent: 11-07-2019 20:46
From: Darrell Beard
Subject: Pairing Edge Device against a different Org

Hi, We will be doing this next week, will let you know how we go. This one is to unpair from one organization to another for the same customer. Been told that you use the LCD and will ask you 5 times if you are sure about the action of unpairing. looking at the menu options it must come under system. There should be no consequences as it would be like turning off the Edge server, the one we are doing is a backup for SIP trunking only.

------------------------------
Darrell Beard
Pyrios NZ Ltd

Original Message:
Sent: 10-22-2019 10:32
From: Marian OConnell
Subject: Pairing Edge Device against a different Org

Hi, I'm trying to find some information on whether it is possible to unpair an existing edge from its org, and pair it against a new org?
Has anyone done this before? Are there any implications or things to be aware of before doing this?

Thanks,
Marian
#SystemAdministration
#Telephony
#Unsure/Other

------------------------------
Wren Data Ltd.
------------------------------

Hi Marian,

We did successfully unpair the Edge server using the LCD panel in the end, there was a suggestion to complete using API, did try that initially but failed to unpair, so dropped back to LCD method.

Regards
Darrell

------------------------------
Darrell Beard
Pyrios NZ Ltd
------------------------------

Original Message:
Sent: 11-13-2019 05:06
From: Marian OConnell
Subject: Pairing Edge Device against a different Org

Thanks Darrell, be great to know how it goes for ye and if it is pretty straight forward.

------------------------------
Marian OConnell
Wren Data Ltd.

Original Message:
Sent: 11-07-2019 20:46
From: Darrell Beard
Subject: Pairing Edge Device against a different Org

Hi, We will be doing this next week, will let you know how we go. This one is to unpair from one organization to another for the same customer. Been told that you use the LCD and will ask you 5 times if you are sure about the action of unpairing. looking at the menu options it must come under system. There should be no consequences as it would be like turning off the Edge server, the one we are doing is a backup for SIP trunking only.

------------------------------
Darrell Beard
Pyrios NZ Ltd

Original Message:
Sent: 10-22-2019 10:32
From: Marian OConnell
Subject: Pairing Edge Device against a different Org

Hi, I'm trying to find some information on whether it is possible to unpair an existing edge from its org, and pair it against a new org?
Has anyone done this before? Are there any implications or things to be aware of before doing this?

Thanks,
Marian
#SystemAdministration
#Telephony
#Unsure/Other

------------------------------
Wren Data Ltd.
------------------------------

Hi Darell.

I'm not sure you'll need to do it via LCD. In developer tools there's an option allowing you to unpair the edge by providing the Edge ID (/api/v2/telephony/providers/edges/{edgeId}/unpair). You can do it via browser, which is certainly more comfortable than playing with edge lcd :-)

Good luck!
Piotr



------------------------------
Piotr Danielewski
Ernst & Young Global Services Limited
------------------------------

Original Message:
Sent: 11-07-2019 20:46
From: Darrell Beard
Subject: Pairing Edge Device against a different Org

Hi, We will be doing this next week, will let you know how we go. This one is to unpair from one organization to another for the same customer. Been told that you use the LCD and will ask you 5 times if you are sure about the action of unpairing. looking at the menu options it must come under system. There should be no consequences as it would be like turning off the Edge server, the one we are doing is a backup for SIP trunking only.

------------------------------
Darrell Beard
Pyrios NZ Ltd

Original Message:
Sent: 10-22-2019 10:32
From: Marian OConnell
Subject: Pairing Edge Device against a different Org

Hi, I'm trying to find some information on whether it is possible to unpair an existing edge from its org, and pair it against a new org?
Has anyone done this before? Are there any implications or things to be aware of before doing this?

Thanks,
Marian
#SystemAdministration
#Telephony
#Unsure/Other

------------------------------
Wren Data Ltd.
------------------------------

Hi

Do you need to delete all associated trunks and any other configuration on the Edge server you´re going to unpair, in order to be able to pair it in a different Org?

Or just perfrom the unpariring regardless of what is managed related with the Edge in the customer's instance?

Have to go onsite tomorrow early in the morning in order to have one Edge Standard v3 unpaired and registered on another Genesys Cloud instance.

Thanks again in advance for your help, and reply.

Regards

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Original Message:
Sent: 11-15-2019 04:08
From: Piotr Danielewski
Subject: Pairing Edge Device against a different Org

Hi Darell.

I'm not sure you'll need to do it via LCD. In developer tools there's an option allowing you to unpair the edge by providing the Edge ID (/api/v2/telephony/providers/edges/{edgeId}/unpair). You can do it via browser, which is certainly more comfortable than playing with edge lcd :-)

Good luck!
Piotr



------------------------------
Piotr Danielewski
Ernst & Young Global Services Limited

Original Message:
Sent: 11-07-2019 20:46
From: Darrell Beard
Subject: Pairing Edge Device against a different Org

Hi, We will be doing this next week, will let you know how we go. This one is to unpair from one organization to another for the same customer. Been told that you use the LCD and will ask you 5 times if you are sure about the action of unpairing. looking at the menu options it must come under system. There should be no consequences as it would be like turning off the Edge server, the one we are doing is a backup for SIP trunking only.

------------------------------
Darrell Beard
Pyrios NZ Ltd

Original Message:
Sent: 10-22-2019 10:32
From: Marian OConnell
Subject: Pairing Edge Device against a different Org

Hi, I'm trying to find some information on whether it is possible to unpair an existing edge from its org, and pair it against a new org?
Has anyone done this before? Are there any implications or things to be aware of before doing this?

Thanks,
Marian
#SystemAdministration
#Telephony
#Unsure/Other

------------------------------
Wren Data Ltd.
------------------------------

How did you go with this Jorge?

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------

Original Message:
Sent: 07-07-2020 13:12
From: Jorge Negri
Subject: Pairing Edge Device against a different Org

Hi

Do you need to delete all associated trunks and any other configuration on the Edge server you´re going to unpair, in order to be able to pair it in a different Org?

Or just perfrom the unpariring regardless of what is managed related with the Edge in the customer's instance?

Have to go onsite tomorrow early in the morning in order to have one Edge Standard v3 unpaired and registered on another Genesys Cloud instance.

Thanks again in advance for your help, and reply.

Regards

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 11-15-2019 04:08
From: Piotr Danielewski
Subject: Pairing Edge Device against a different Org

Hi Darell.

I'm not sure you'll need to do it via LCD. In developer tools there's an option allowing you to unpair the edge by providing the Edge ID (/api/v2/telephony/providers/edges/{edgeId}/unpair). You can do it via browser, which is certainly more comfortable than playing with edge lcd :-)

Good luck!
Piotr



------------------------------
Piotr Danielewski
Ernst & Young Global Services Limited

Original Message:
Sent: 11-07-2019 20:46
From: Darrell Beard
Subject: Pairing Edge Device against a different Org

Hi, We will be doing this next week, will let you know how we go. This one is to unpair from one organization to another for the same customer. Been told that you use the LCD and will ask you 5 times if you are sure about the action of unpairing. looking at the menu options it must come under system. There should be no consequences as it would be like turning off the Edge server, the one we are doing is a backup for SIP trunking only.

------------------------------
Darrell Beard
Pyrios NZ Ltd

Original Message:
Sent: 10-22-2019 10:32
From: Marian OConnell
Subject: Pairing Edge Device against a different Org

Hi, I'm trying to find some information on whether it is possible to unpair an existing edge from its org, and pair it against a new org?
Has anyone done this before? Are there any implications or things to be aware of before doing this?

Thanks,
Marian
#SystemAdministration
#Telephony
#Unsure/Other

------------------------------
Wren Data Ltd.
------------------------------