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Anyway to access GMS_Dial_Attempt property for the callback interaction

  • 1.  Anyway to access GMS_Dial_Attempt property for the callback interaction

    Posted 08-01-2019 19:27
    Hello, when I have a callback interaction in a queued status is there any possible API request i can call GMS to give me some status information? Specifically I'm just looking to see if the interaction has made its 1st attempt for a callback. I dug around and found the query-callback operation, however, it would only give me the following response:

    { "
    _cb_ewt_when_callback_was_offered": "undefined", "_callback_state": "QUEUED", "_expiration_time": "2019-08-02T00:08:49.000Z", "_service_name": "request-callback-eugene", "_id": "1166-4258584d-9049-4f05-94aa-c9b64af717a2", "_customer_number": "6046954429", "_ors_session_id": "00VBI27H8SEJN7AQGDPAT3LAES003L46", "_urs_virtual_queue": "vq_cbp_ts_en", "_url": "/genesys/1/service/callback/request-callback-eugene/1166-4258584d-9049-4f05-94aa-c9b64af717a2", "_target": "[{\"stat_to_check\":\"RStatAgentsTotal\",\"stat_operator\":\"<\",\"clear\":false,\"stat_value\":\"1\",\"timeout\":600,\"target\":\"?:pod_9999 = 1.GA\"},{\"stat_to_check\":\"RStatAgentsTotal\",\"stat_operator\":\"<\",\"clear\":false,\"stat_value\":\"1\",\"timeout\":60,\"target\":\"?:en = 1 & ts = 1 & fixtv >= 5 & pod_9999 = 1.GA\"},{\"stat_to_check\":\"RStatAgentsTotal\",\"stat_operator\":\"<\",\"clear\":false,\"stat_value\":\"1\",\"timeout\":60,\"target\":\"?:en = 1 & ts = 1 & fixtv >= 1 & pod_9999 = 1.GA\"},{\"stat_to_check\":\"RStatAgentsTotal\",\"stat_operator\":\"<\",\"clear\":false,\"stat_value\":\"1\",\"timeout\":120,\"target\":\"?:en = 1 & ts = 1 & fixtv >= 1.GA\"},{\"stat_to_check\":\"RStatAgentsTotal\",\"stat_operator\":\"<\",\"clear\":false,\"stat_value\":\"1\",\"timeout\":6000,\"target\":\"?:en = 1 & ts = 1 & fixtv >= 1.GA\"}]", "_time_scheduled": "2019-08-01T23:08:48.846Z", "_desired_time": "2019-08-01T23:08:48.837Z" }


    I see there's a GMS_Dial_Attempt as part of the interaction along the way and wondering how I could gain access that.


    #ArchitectureandDesign
    #DigitalChannels
    #PlatformAdministration
    #SIP/VolP

    ------------------------------
    eugene thai
    Telus Communications
    ------------------------------


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