A place to ask questions, connect with others, and stay in the know
Thank you Aaron!
That's awesome! We're trying to create one here – still in early stages. Will come back to this forum with any questions if I run into any issues.
We are hoping to also use agents' status to determine if the agent needs to be logged out also (using logic).
Yes! We currently use that method now – Supervisor and manual log out.
Senior Workforce Analyst, Customer Enablement (Workforce Management)
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