There are a few things you need to take into account for the Overtime Bidding functionality to work:
1. The contracts need to have the flexibility to enable the agents to request leave, if they are fixed say at 40hrs, standard/min/max, and they are requesting OT in addition to these hours they will receive an error message.
2. The shifts assigned to the contract must also have the flexibility, the system will schedule the primary shift if it allows, if not it will schedule the secondary shift....
3. Build a secondary shift that can be used for OT with extra breaks if needed.
4. If you have fixed contracts for the agents as they work fixed hours and worried extended the min/max for the OT will cause scheduling errors, fix the agents shifts in Rotating Patterns and use weekly hours to fix the agents min/max weekly hours.
Hope that helps
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Tracy
Genesys
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Original Message:
Sent: 01-28-2020 11:09
From: Daisha Whiteside
Subject: Automation of Overtime
We are using the overtime bidding functionality. Any amount of time added to the shift generates this error.
We do have constraints on our shift items to make sure team members breaks and lunches do not occur to early or late in the shift.
Constraints on our first break is it must occur 1:15 to 3 hours into the shift.
The error message we get states, break violates "maximum length from shift start" constraint.
Any ideas, thanks!
Lakeshia
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Daisha Whiteside
Walgreens Co.
Original Message:
Sent: 01-24-2020 07:49
From: Tracy Vickers
Subject: Automation of Overtime
Are you using the Overtime Bidding functionality? How much overtime are trying to add at the beginning of the shift? Do you have constraints on the shift items (breaks and meal) that could restrict the adding of the OT?
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The Guru Team
Original Message:
Sent: 01-23-2020 10:53
From: Daisha Whiteside
Subject: Automation of Overtime
Our company is in the process of migrating to Genesys WFM Premise Base > Version 8.5.2
When our team members submit for overtime only at the beginning of their shift they receive an error message due to a break conflict
anyone else encountered this error
can you provide assistance in a solution?
#WorkforceManagement
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Daisha Whiteside
Walgreens Co.
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