Desktop Alerts should be functional in 2018R3. Can you confirm that you have enabled desktop alerts for Interaction Connect in your browser settings?
In Chrome you would go to Settings > Advanced > Privacy and Security > Notifications and then make sure that the URL you use to access Interaction Connect is in the Allow section.
If it is allowed and you are still not seeing Desktop Alerts then I would suggest contacting our support team.
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Andy Kauffman
Genesys - Employees
Director of Development - PureConnect Web Applications
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Original Message:
Sent: 10-18-2019 09:24
From: Donald Hamel
Subject: Interaction Connect Desktop Alert
We use PureConnect 2018R3.
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Donald Hamel
Bell Canada
Original Message:
Sent: 10-18-2019 09:08
From: Scott Williams
Subject: Interaction Connect Desktop Alert
HI Donald,
What Version of PureConnect are you running?
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Scott Williams
Missouri Higher Education Loan Authority
Original Message:
Sent: 10-18-2019 08:45
From: Donald Hamel
Subject: Interaction Connect Desktop Alert
Desktop notifications works well for us in Chrome but only when we use https. It won't work with http.
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Donald Hamel
Bell Canada
Original Message:
Sent: 10-17-2019 09:29
From: Scott Williams
Subject: Interaction Connect Desktop Alert
What Pureconnect Release does Desktop Alerts work in Interaction Connect? On Genesys Help page it says Desktop Alerts work on interaction Desktop ( See Below). We are on 2018 R3 Patch 22 and do not have the Desktop, we are using Google chrome as our browser.
Desktop Alerts
Desktop Alerts notify you of alerting interactions and other events. The alert dialog box pops up in the bottom right corner of your Windows desktop. Click the alert dialog box to bring your browser window to the top of any open applications. This action also automatically selects the My Interactions view where you can pick up an alerting interaction.
Thank you,
#ArchitectureandDesign
#SystemAdministration
#Unsure/Other
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Scott Williams
Missouri Higher Education Loan Authority
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