AppFoundry: The Genesys Marketplace Experience

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Pitch Competition| Voice of the Customer from Smoke CI - everything you need to know in less than 3 minutes!

  • 1.  Pitch Competition| Voice of the Customer from Smoke CI - everything you need to know in less than 3 minutes!

    Posted 10-15-2021 18:52

    Hi Community, 

    Eyerys is a Voice of the Customer platform that has been designed with Contact Centers in mind. All important metrics are measured, key drivers are enabled and performance is enhanced.

    We offer a ready-to-go VOC measurement toolkit suited to any contact center environment seeking to measure performance, process and overall customer experience through the Voice of the Customer.

    • Integration into Genesys Cloud, Connect & Pure Engage;
    • Real-time, omni-channel surveys to suit your customers communication preference;
    • Case management & root cause analysis;
    • Analytics & reporting for every level of your organisation;

    There really is not better survey solution within the Genesys environment - and as a bonus, we are great people too -)

    Check out our solution!



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    Sarah Lubbe
    Head of Client
    Smoke Customer Intelligence
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  • 2.  RE: Pitch Competition| Voice of the Customer from Smoke CI - everything you need to know in less than 3 minutes!

    GENESYS
    Posted 10-19-2021 15:14
    Good video Sarah!  NEed to update your Genesys branding to current though.. PureCloud = Genesys Cloud CX, PureEngage = Genesys Mutlicloud CX.....

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    Robert Yousey
    Genesys - Employees
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